1. About these terms
These terms govern your use of Polybots New Age (listed as Polybots NewAge on Google Play, package com.KumaLabs.PolybotsNewAge), its beta versions, and the Polybots World website. The services are provided by Kuma Games Ltda, trading as Kuma Labs, CNPJ 54.242.702/0001-00, Brazil.
By accessing or using the services, you agree to these terms to the extent permitted by applicable law. If you do not agree, do not use the services. Our Privacy Policy explains how we handle personal data; agreement to these terms is not blanket consent to optional data processing.
2. Eligibility and accounts
You must be at least 13 to use the services. If you are a minor under local law, a parent or legal guardian must authorize and supervise your use, including purchases, as required. The content rating assigned by an app store does not change these requirements.
Provide accurate account information, protect access to your account and do not impersonate another person. Google sign-in is subject to the permissions you authorize and Google’s own terms. Tell us promptly if you suspect unauthorized access. You are responsible for activity you authorize, but these terms do not remove any rights you have concerning unauthorized transactions.
3. Permission to use the game
We grant you a limited, personal, non-exclusive and non-transferable permission to play the game and use the website for lawful, non-commercial purposes, subject to these terms. The game, characters, artwork, manga, music, software, trademarks and other content remain owned by Kuma Labs or their respective rights holders.
Wallpapers offered for download may be used as personal device backgrounds. This does not grant permission to sell, redistribute commercially or claim ownership of the artwork. Uses permitted by law remain unaffected.
4. Fair play and acceptable use
Do not:
- Use cheats, unauthorized automation, exploits or modified clients to gain an unfair advantage or interfere with the service.
- Access other players’ accounts, bypass security measures, disrupt infrastructure or distribute malicious software.
- Harass, threaten, discriminate against or impersonate others, or submit unlawful or infringing content.
- Sell accounts or virtual items outside channels expressly authorized by us, commit payment fraud or manipulate purchases and rewards.
- Copy, commercially exploit or reverse engineer the services except where applicable law expressly permits it.
Report bugs or suspected abuse through game support rather than exploiting them.
5. Beta access and game changes
Polybots New Age is currently in Open Beta on Android. iOS testing is provided through TestFlight, with access coordinated through our WhatsApp community. Availability may vary by platform and testing capacity.
Beta features may be incomplete, contain errors or change as we test gameplay. Balancing, rewards, progression and availability may change, and testing may require progress resets. We will communicate material changes affecting players where practical. Beta status does not waive mandatory consumer rights or our obligations concerning purchases.
We may maintain, update or temporarily interrupt the service for security, fixes or operational reasons. We cannot promise uninterrupted access, compatibility with every device, or that every beta feature will remain in the final game.
6. Purchases, virtual items and ads
The game includes advertisements and may offer optional in-app purchases, including gems or other virtual items. Prices and purchase conditions are displayed before confirmation. Purchases are processed by the relevant app store and are also subject to its billing and refund rules.
Virtual currency and items provide permission to use the relevant game feature; they are not money, do not represent an investment and cannot be exchanged for cash or transferred outside authorized game features. Rewards have only the uses stated in the game.
For billing issues or refund requests, use the store’s purchase support and contact us if a purchased item was not delivered. Refunds and withdrawal rights are governed by applicable law and store rules; these terms do not impose a blanket “no refunds” policy.
Advertising offers and external destinations may have separate terms. Any rewarded-ad benefit is subject to the conditions displayed for that offer.
7. Support and feedback
You may send feedback, bug reports and suggestions. You retain ownership of material you submit and allow us to use that feedback to investigate issues and improve the services, without an obligation to implement it or pay for unsolicited suggestions. Do not submit information or content you are not entitled to share.
Personal information included in a request is handled under our Privacy Policy. Contact contact@kumalabs.co for questions about these terms.
8. Suspension and ending use
We may restrict or suspend access when reasonably necessary to address a breach of these terms, fraud, security risks or a legal obligation. Measures should reflect the nature and seriousness of the issue. Where appropriate and legally permitted, we will explain the reason and give you a way to contact support to contest a decision.
You may stop playing at any time. To request account and personal-data deletion, follow the account deletion instructions. Uninstalling the game alone does not delete an online account. Ending access does not remove rights or obligations that already arose, including applicable refund rights.
9. Responsibility and consumer rights
Use a compatible device and a reliable connection, and take reasonable care to protect your account. We are not responsible for independent third-party services beyond our control, except where applicable law provides otherwise.
To the extent permitted by law, we do not guarantee that the service will always be error-free or meet every individual expectation. Nothing in these terms excludes liability that cannot legally be excluded, limits mandatory consumer protections, or removes remedies available under applicable law.
10. Applicable law and disputes
These terms are governed by Brazilian law, without limiting mandatory protections that apply in your country of residence. Please contact us first so we can try to resolve a concern. You retain the right to use competent courts, consumer-protection bodies and other remedies available under applicable law; these terms do not require compulsory arbitration or waive collective rights.
11. Changes and contact
We may update these terms as the services evolve. We will publish the updated date and communicate material changes through an appropriate channel before they take effect where required. If a change requires your agreement, we will seek it as required by law. If you do not agree to revised terms, stop using the services and contact us about your account or outstanding purchases.
Kuma Games Ltda / Kuma Labs · CNPJ 54.242.702/0001-00
Email: contact@kumalabs.co